Refund and Cancellation Policy

Effective Date: 13 October 2026

FnHJobs.com (“FnHJobs”, “we”, “our” or “us”) provides online recruitment and hiring services for the Food and Hospitality industry. This Refund and Cancellation Policy explains the terms applicable to payments made by employers, recruiters, candidates and other users for paid services available on our platform.

By purchasing any paid service through FnHJobs.com, you agree to this policy.

1. Services Covered

This policy applies to paid services offered through FnHJobs.com, including but not limited to:

1. Job posting and job advertisement packages.
2. Featured, premium or promoted job listings.
3. Employer subscriptions and recruitment packages.
4. Candidate database access and resume search services.
5. Other paid recruitment, advertising or hiring-related services offered on the platform.

The specific features, validity period, usage limits and applicable charges will be communicated at the time of purchase.

2. Cancellation of Paid Services

Users may request cancellation of a paid service by contacting FnHJobs customer support.

Cancellation requests will be assessed according to the status of the service:

1. Before activation: A cancellation and refund may be considered if the service has not been activated, delivered or used.
2. After activation: Once a job posting, subscription, database access or other paid service has been activated or made available, cancellation will generally not entitle the user to a refund.
3. Partially used services: Refunds for partially used packages or subscriptions will be considered only where expressly provided in the applicable package terms or required by applicable law.

Submitting a cancellation request does not automatically entitle the user to a refund.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

1. Duplicate payment: Where the same order has been charged more than once, the duplicate amount will be reviewed for refund.
2. Failed transaction: Where payment has been deducted but the order or service has not been created, activated or delivered, the transaction will be investigated and the amount refunded if the payment was received and no service was provided.
3. Service not delivered: Where FnHJobs has accepted payment but is unable to provide the purchased service, an appropriate refund may be issued.
4. Technical issues: Where a material technical problem attributable to FnHJobs prevents the use of a paid service and cannot be resolved within a reasonable period, a refund or other appropriate remedy may be considered.
5. Incorrect billing: Where an amount has been charged incorrectly, the excess amount will be reviewed and refunded where applicable.
6. Other circumstances: Refunds may be provided where required by applicable law or where FnHJobs approves the request based on the circumstances.

Refund eligibility will be assessed based on the transaction records, service status, applicable package terms and the facts of the case.

4. Non-Refundable Services

Except where a refund is required by applicable law or approved under this policy, the following will generally not be refundable:

1. Job postings that have already been published or made available for publication.
2. Featured or promoted listings for which promotional services have commenced.
3. Employer subscriptions or recruitment packages that have been activated.
4. Candidate database or resume search access that has been provided.
5. Services that have been substantially used or delivered.
6. Expired packages, unused job posting credits or unused subscription benefits after their validity period.
7. Orders cancelled because the employer has filled the vacancy, changed its recruitment plans, or no longer requires the service.
8. Outcomes-based expectations, including the number or quality of applications, candidate responses, interviews, hires or placements, unless a specific written guarantee was expressly included in the purchased package.

FnHJobs provides recruitment tools and platform services. Unless expressly agreed in writing, we do not guarantee that an employer will hire a candidate or receive a particular number of suitable applications.

5. Cancellation by FnHJobs

FnHJobs reserves the right to suspend, reject, remove or cancel a job listing, account or paid service if it violates our Terms of Service, applicable law, or platform policies, or if there is suspected fraud, misuse or misleading information.

Where FnHJobs cancels a paid service for reasons attributable to FnHJobs and the service has not been delivered, an appropriate refund may be provided, subject to applicable law and the circumstances.

Where cancellation results from the user's violation of our policies, no refund will ordinarily be provided for services already delivered or used, without prejudice to any rights or remedies available under applicable law.

6. How to Request a Refund

To request a refund or cancellation, contact FnHJobs through the official contact details published on our website.

Please provide the following information:

1. Registered name and email address.
2. Order ID or transaction reference number.
3. Date and amount of payment.
4. Name of the purchased service or package.
5. Reason for requesting cancellation or refund.
6. Relevant payment confirmation or supporting documents, if available.

Please submit requests promptly so that we can investigate the transaction and service status.

7. Refund Review and Processing

FnHJobs will review refund requests on a case-by-case basis and may contact the user for additional information.

Once a refund is approved:

1. The refund will ordinarily be initiated through the original payment method, where supported by the payment provider.
2. Processing time may depend on the bank, payment gateway or other financial institution involved.
3. Any applicable refund timeline prescribed by law or the relevant payment provider will be followed.
4. If the original payment method cannot be used, an alternative method may be arranged where permitted and mutually agreed.

FnHJobs will communicate the outcome of the refund request using the contact details provided by the user.

8. Taxes and Payment Gateway Charges

Where a refund is approved, applicable taxes and payment gateway charges will be handled in accordance with applicable law, the payment provider's rules and the circumstances of the transaction.

Any deduction from a refund will be disclosed where applicable and will not override a refund obligation imposed by law.

9. Free Services

Services offered free of charge, including any free job posting or account features, do not qualify for a monetary refund because no payment has been collected for those services.

10. Policy Updates

FnHJobs may update this Refund and Cancellation Policy from time to time to reflect changes in our services, business practices or applicable law.

The revised policy will be published on FnHJobs.com with an updated effective date. Changes will apply subject to applicable law and any contractual commitments already made.

11. Contact and Grievances

For refund requests, cancellations or complaints relating to payments, please contact FnHJobs using the official contact details available on FnHJobs.com.

Please include your order ID and registered email address to help us investigate your request efficiently.

FnHJobs will handle complaints in accordance with its grievance redressal procedures and applicable law.

12. Applicable Law

This policy shall be read together with the Terms of Service and other applicable policies of FnHJobs.com. It shall be governed by the laws of India, subject to applicable statutory rights and legal requirements.

Important: Nothing in this policy is intended to exclude or restrict any right or remedy that cannot lawfully be excluded or restricted under applicable law.